Shipping policy

Where We Deliver

Good news - your foldable laundry basket can travel just about anywhere in the United States. We ship to all 50 states, including Alaska, Hawaii, and Puerto Rico. At this time, we don't offer international shipping, so if you're outside the US, we're sorry to say we can't get a basket to you just yet. But if you're within the US, we're ready to pack it up and send it your way.

Processing Your Order

Once you place your order, we get to work right away. Orders are processed in 1-3 business days, which means Monday through Friday, excluding public holidays. So if you order on a Tuesday, your basket will likely be on its way by Thursday or Friday. If you order over the weekend, we'll start on Monday. We know you're excited to get your basket, and we're excited to send it, so we keep things moving as quickly as we can.

Shipping Options and Delivery Times

We offer one standard shipping option, and it's simple: a flat rate of $15, with delivery in 7-14 business days. That's a range, not a promise - delivery windows are estimates in business days and are not guaranteed. Weather, carrier delays, and other hiccups can happen, but we'll do our best to keep you in the loop. The clock starts ticking once your order ships, not when you place it.

Tracking Your Package

As soon as your order ships, we'll email your tracking number to you. We use USPS, UPS, and FedEx to deliver your basket, and the carrier is chosen based on your location and the size of your order. You'll be able to follow your package's journey from our door to yours. If you have questions about tracking, just reach out to us at support@tapur.shop - we're happy to help you look into it.

Lost or Damaged Packages

We stand by our products, and we want you to receive your basket in perfect condition. If your package arrives damaged, or if it gets lost in transit, please report it to us within 48 hours of the delivery date. That 48-hour window is important, so if you see any issues, don't wait - email us right away at support@tapur.shop. We'll work with the carrier to sort things out and get a replacement or refund as appropriate.

Incorrect Address? Let's Fix It Fast

We know mistakes happen, and sometimes an address gets typed in wrong or auto-filled incorrectly. Please double-check your shipping address at checkout. If you realize there's an error, contact us immediately at support@tapur.shop - we'll do our best to correct it before your order is dispatched. However, if the order goes out with the wrong address you provided, we can't be held responsible for that package. So the sooner you let us know, the better your chances of a smooth fix.